At AU Container, we are committed to ensuring you are completely satisfied with your purchase.
Our Return & Refund Policy is designed to be simple, transparent, and hassle-free.
Returns
Eligibility for Returns
To qualify for a return:
- Items must be returned within 30 days of the delivery date
- Products must be unused, unopened, and in their original packaging with all tags attached
Non-returnable items include:
- Perishable goods
- Custom or personalized products
- Final sale or clearance items
Please refer to individual product descriptions for specific eligibility details.
How to Initiate a Return
To request a return:
- Contact our support team at:
contact@aucontainers.com - Provide your order number and the reason for the return
Once your request is approved, you will receive a Return Authorization Number (RAN) along with detailed return instructions.
Return Shipping
- Customers are responsible for return shipping costs unless the item arrives damaged or defective
- We recommend using a trackable shipping service or shipping insurance, as we cannot guarantee receipt of returned items
Once your return is received and inspected, we will notify you via email regarding approval or rejection.
Return & Refund Timeline
- Return Window: 30 days from delivery
- Refund Processing Time: Up to 10 business days after approval
- Restocking Fee: None
- Return Method: By mail
- Return Label: Customer responsibility
- Currency: USD ($)
Refunds
Refund Processing
- Approved refunds will be issued to your original payment method within 10 business days (Monday–Friday)
- Depending on your bank or payment provider, it may take additional time for the funds to appear in your account
Partial Refunds
Partial refunds may be granted if:
- The item is not in its original condition
- The item is damaged or missing parts (not due to our error)
Non-Refundable Items
- Shipping costs
- Gift cards
- Final sale or clearance items
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card company or bank (processing times may vary)
If the issue persists, please contact us:
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange for the same item, please contact us:
Contact Information
AU Container
7220 W Derick Dr
Casper, WY 82604, United States
Business Hours: Monday – Friday, 8:00 AM – 6:00 PM (CST)