Last Updated: January 2026
At AU Containers, we value customer satisfaction and aim to ensure a transparent, fair, and consistent return and refund experience for every customer. This policy outlines when and how returns, replacements, and refunds are processed.
We believe in honest communication — no hidden conditions, no unclear terms.
1. Order Cancellation
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You may cancel your order before it has been dispatched for a full refund.
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Once your order has been shipped, it can no longer be canceled. However, you can still return it after delivery (see “Returns” below).
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To request a cancellation, please contact us immediately at contact@aucontainers.com.
2. Returns Eligibility
You may request a return within 30 days of receiving your order, provided that:
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The product is unused, undamaged, and in its original packaging.
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The product is not custom-built, personalized, or otherwise ineligible for resale.
Items not eligible for return include:
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Custom or made-to-order goods.
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Goods that have been used, installed, or modified.
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Goods that are not suitable for return due to hygiene or safety reasons (e.g., unsealed items).
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Goods that have been inseparably mixed with other materials after delivery.
All returns are subject to inspection. Products that do not meet the above conditions may be declined for refund or replacement.
3. How to Return a Product
To start a return, please contact our team at contact@aucontainers.com with:
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Your order number,
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A brief reason for the return, and
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Photos of the product (if damaged or defective).
Once approved, you will receive the return shipping address and instructions.
Return packages should be sent to:
AU Containers
7220 W Derick Dr Casper, WY 82604.
Important: Customers are responsible for the cost and risk of returning items unless the product arrived damaged or incorrect. We recommend using a tracked and insured courier service.
4. Refund Process
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Refunds are processed within 7–10 business days after we receive and inspect the returned item.
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Refunds are issued to your original payment method.
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If your return is approved, you’ll receive a confirmation email once your refund has been processed.
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If the return does not meet our policy terms, we’ll notify you by email with an explanation.
5. Damaged, Defective, or Wrong Item
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and your order details.
We’ll arrange either:
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A replacement at no extra cost, or
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A full refund, depending on your preference.
We cover all shipping costs for valid damaged or incorrect product returns.
6. Warranty Claims
Some products may come with a limited warranty.
If you experience an issue within 90 days of delivery, please contact us at contact@aucontainers.com. to start a warranty claim.
Once verified, we will offer one of the following:
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A replacement,
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A refund, or
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Store credit — depending on stock availability and claim validity.
7. Refund Timeline
Refund approval → 7–10 business days after return received.
Bank or payment processor timelines may vary slightly.
If you haven’t received your refund after 14 days, please contact your bank or card provider before reaching out to us again.
8. Gifts and Store Credits
If your item was marked as a gift at purchase, you’ll receive store credit instead of a cash refund once the returned item is received.
If it wasn’t marked as a gift, the refund will go to the original purchaser.
9. Contact Us
If you have questions or need help with a return or refund, reach out anytime:
📍 AU Containers
7220 W Derick Dr Casper, WY 82604
contact@aucontainers.com.
+13074072952
Business Hours: Monday–Friday, 8 AM – 6 PM (CST)
10. Transparency Promise
AU Containers operates with full honesty and clarity.
We do not misrepresent the condition of our products, pricing, or return guarantees.
Every customer deserves straightforward policies — what you see is what you get.